Shipping policy

Of course! Here's the updated Shipping Policy with an eco-friendly packaging note added — just the shipping policy this time as the Terms of Service doesn't need updating:

📦 Shipping Policy — Whitwoobaby

Last updated: June 2026

At Whitwoobaby, we work hard to get your little one's goodies to you as quickly as possible. Here's everything you need to know about our shipping.

Where We Ship From

All orders are dispatched from our base in Wakefield, Yorkshire.

Delivery Options & Timescales

United Kingdom

  • Standard Delivery — £3.99 | Estimated 2–5 working days
  • Next Day Delivery — £10.00 | Order before 1pm for next working day delivery (Mon–Fri, excluding bank holidays)

Europe

  • Standard Delivery — £9.99 | Estimated 5–10 working days

USA & Canada

  • Standard Delivery — £19.99 | Estimated 7–14 working days

Working days exclude weekends and UK public holidays. Delivery timescales are estimates and may vary during busy periods.

Our Packaging

We care about the planet just as much as we care about your little one. All of our packaging is carefully sourced and eco-friendly — so you can feel good about every delivery, from our door to yours.

Our Carriers

We ship with trusted carriers to ensure your order arrives safely:

  • Evri — used for many UK standard deliveries
  • Royal Mail — used for UK and some international shipments
  • DHL — used for international and express deliveries

The carrier used for your order will depend on your location and chosen delivery option.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Tracking availability may vary by carrier and destination.

Delays & Issues

While we do our best to meet estimated timescales, delays can occasionally occur due to carrier issues, customs processing (for international orders), or busy periods. If your order hasn't arrived within the expected timeframe, please contact us at sam@whitwoobaby.co.uk.

Customs & Import Duties (International Orders)

For deliveries outside the UK, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in our shipping fees.